Returns accepted by the merchant apply only to unprocessed orders. No returns are accepted once the item has been shipped. Exchanges will be accepted only if the purchased item is defective. If you receive a defective item, please contact us at the phone number or email address below and provide the product details and a description of the defect.

We will then provide instructions on how to return the product. We will cover the shipping costs associated with returning your item. We are not responsible for any loss or damage that occurs during transit. If your return is eligible for a refund, it will exclude any shipping and handling fees listed on the packing slip or invoice.
Upon receiving the returned product, we will inspect it and notify you by email, within a reasonable timeframe, whether you are eligible for a refund or exchange due to the defect. If eligible, we will replace the item or refund the purchase price (using the original payment method). Shipping and handling fees already paid are refundable only if the item is defective and must be replaced. For any other reason, refunded amounts will exclude shipping costs. Please allow up to 15 business days after our email for the refund to appear on your statement.

Customers may return unopened items.

We do not accept returns of items, whether opened or unopened. Items cannot be returned after purchase. Only items not yet shipped by TAP are eligible for a refund; items already shipped are non-refundable. To check the status of your request, please contact us by mail or by phone

2. Exchange Policy
We only exchange items that are defective or damaged. If you believe a product is defective, please contact us within 30 days of purchase at 4508226222 or ventes@tapinc.ca, and provide the product details and a description of the defect. We will then provide the return instructions.

3. Exceptions
Some items are non-refundable and non-exchangeable.

4. Shipping
You are responsible for the shipping costs associated with returning your item. We are not liable for any loss or damage that occurs during transit. For all returns, you must prepay the shipping and, where applicable, insurance fees. If your return is eligible for a refund, it will exclude any shipping and handling fees listed on the packing slip or invoice. To return or exchange the item you purchased, please mail it—along with a copy of your receipt and any relevant purchase information—to the address provided in our contact details below.
Tap Le Partage Simplifié inc.

3931 rte 344, Saint-Placide, J0V2B0, Québec, Canada

5. Process
Upon receiving your item, we will inspect it and notify you by email, within a reasonable timeframe, whether you are eligible for a refund or an exchange. If you are eligible for a refund, we will refund the purchase price and issue a credit to the original payment method. Shipping and handling fees already paid are non-refundable, and refunded amounts will exclude shipping costs. Please allow up to 15 business days after our email for the refund to appear on your statement. If you are eligible for an exchange, we will ship a replacement item to the original shipping address.

6. Contact
Tap Le Partage Simplifié inc.
450.822.6222
ventes@tapinc.ca

3931 rte 344, Saint-Placide, J0V2B0, Québec, Canada